1. Agreement to Terms
By accessing or using the BackPro AI website at backpro.ai (the "Website"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, do not use the Website.
These Terms constitute a legally binding agreement between you and BackPro AI Pty Ltd (ABN 25 687 418 140) ("BackPro AI", "we", "us", or "our").
2. About BackPro AI
BackPro AI is an Australian company based in New South Wales that develops compliance-native, on-premise AI automation systems for regulated financial institutions. Our services include:
- Custom AI and machine learning solutions
- Document processing automation systems
- Retrieval-Augmented Generation (RAG) implementations
- Strategic AI consulting for financial services
3. Nature of Website Content
Informational Purposes Only
The Website provides general information about BackPro AI's services and capabilities. This content is for informational purposes only and does not constitute:
- A binding offer or proposal for services
- Professional advice (legal, financial, technical, or otherwise)
- A guarantee of specific results or outcomes
- A substitute for individual service agreements
Service Agreements Required
Actual provision of services requires execution of a separate, written service agreement. The terms of any such agreement will govern the relationship between BackPro AI and the client.
4. Use of the Website
Permitted Use
You may use the Website to:
- Learn about BackPro AI's services
- Contact us for business inquiries
- Access publicly available resources and information
Prohibited Use
You agree not to:
- Use the Website for any unlawful purpose
- Attempt to gain unauthorised access to any systems or networks
- Interfere with or disrupt the Website's operation
- Transmit viruses, malware, or malicious code
- Scrape, copy, or reproduce Website content without permission
- Use automated systems (bots, scrapers) to access the Website
- Impersonate BackPro AI or misrepresent your affiliation with us
- Collect or harvest information about other users
- Use the Website to distribute spam or unsolicited communications
5. Intellectual Property Rights
Ownership
All content on the Website, including but not limited to:
- Text, graphics, logos, images
- Software, code, and functionality
- Design, layout, and user interface
- Trade marks and branding
is the exclusive property of BackPro AI or its licensors and is protected by Australian and international intellectual property laws.
Limited Licence
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes. This licence does not include any right to:
- Modify, reproduce, or distribute Website content
- Use content for commercial purposes without written permission
- Remove or alter copyright notices or proprietary markings
- Reverse engineer any Website functionality
Trade Marks
"BackPro AI" and associated logos are trade marks of BackPro AI Pty Ltd. Unauthorised use is prohibited.
6. AI-Related Disclaimers
Nature of AI Technology
BackPro AI works with artificial intelligence systems, which are:
- Novel and evolving technologies
- Subject to limitations and potential errors
- Dependent on training data quality and scope
- Capable of producing unexpected outputs
No Guarantees
We do not guarantee that:
- AI systems will be error-free or uninterrupted
- AI outputs will be accurate, complete, or reliable for any purpose
- AI systems will meet your specific requirements
- AI technology will remain unchanged or compatible over time
Human Oversight Required
Information about AI systems on this Website should not be relied upon without:
- Independent verification
- Professional human review
- Testing in your specific context
- Appropriate risk assessment
7. Third-Party Links
The Website may contain links to third-party websites or resources. We provide these links for convenience only and do not:
- Endorse or approve third-party content
- Control or monitor third-party websites
- Accept responsibility for third-party content, products, or services
Your use of third-party websites is at your own risk and subject to those sites' terms and conditions.
8. Disclaimer of Warranties
To the Maximum Extent Permitted by Australian Law:
The Website and all content are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:
- Warranties of merchantability or fitness for a particular purpose
- Warranties of accuracy, reliability, or completeness
- Warranties that the Website will be uninterrupted or error-free
- Warranties that defects will be corrected
Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be lawfully excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable law.
Where the Australian Consumer Law or other laws imply a guarantee that cannot be excluded, our liability is limited to (at our option):
- In the case of services: re-supplying the services or paying the cost of having the services re-supplied
- In the case of goods: replacing or repairing the goods, or paying the cost of replacement or repair
9. Limitation of Liability
General Limitation
To the maximum extent permitted by law, BackPro AI and its directors, officers, employees, agents, and affiliates shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Business interruption or loss of goodwill
- Any damages arising from use of or inability to use the Website
- Any damages arising from third-party content or links
This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
Maximum Liability
Where liability cannot be excluded, our maximum aggregate liability for all claims relating to the Website shall not exceed AUD $100.
Exceptions
Nothing in these Terms limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be limited under Australian law
10. Indemnification
You agree to indemnify, defend, and hold harmless BackPro AI and its directors, officers, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
- Your use of the Website
- Your violation of these Terms
- Your violation of any rights of another party
- Your violation of any applicable laws or regulations
11. Privacy
Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles.
You agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia, for resolution of any disputes arising from these Terms or your use of the Website.
13. Dispute Resolution
Negotiation
Before initiating formal dispute resolution, the parties agree to attempt to resolve any dispute through good faith negotiation for a period of 30 days.
Mediation
If negotiation fails, the parties agree to attempt mediation before commencing litigation or arbitration. Mediation shall be conducted in Sydney, New South Wales, in accordance with the Australian Disputes Centre mediation rules.
14. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
- Posting the updated Terms on the Website with a new "Last Updated" date
- Providing reasonable notice through the Website or via email (where applicable)
Your continued use of the Website after changes become effective constitutes acceptance of the modified Terms.
15. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
16. Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of BackPro AI.
17. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and BackPro AI regarding use of the Website and supersede any prior agreements or understandings.
18. Contact Information
For questions about these Terms, contact us:
BackPro AI Pty Ltd
14 Cooksey Avenue
Freshwater NSW 2096
Australia
Email: backpro@backpro.ai
Phone: 0468 354 703
ABN: 25 687 418 140
