1. Purpose and Scope
This Acceptable Use Policy ("AUP") sets forth the acceptable and prohibited uses of the BackPro AI website (backpro.ai) and any services provided by BackPro AI Pty Ltd (ABN 25 687 418 140) ("BackPro AI", "we", "us", or "our").
This AUP applies to all users of our Website and services, including visitors, prospective clients, clients, and any other parties accessing our digital properties.
2. Acceptable Use
Users may access and use our Website and services for legitimate business purposes, including:
Permitted Activities:
- Researching BackPro AI's services and capabilities
- Contacting us for business inquiries
- Accessing publicly available information and resources
- Engaging with us under executed service agreements
- Using AI systems as intended and documented
- Reporting security vulnerabilities or issues responsibly
3. Prohibited Use
The following activities are strictly prohibited:
3.1 Illegal Activities
- Using our services for any illegal purpose under Australian or international law
- Violating any applicable laws, regulations, or legal obligations
- Facilitating or promoting illegal activities
- Money laundering or terrorist financing
- Fraud, deception, or misrepresentation
3.2 Unauthorised Access and Security Violations
- Attempting to gain unauthorised access to our systems, networks, or data
- Bypassing authentication or security measures
- Exploiting security vulnerabilities without authorisation
- Conducting security testing without written permission
- Using stolen credentials or unauthorised access tokens
- Accessing data or systems you are not authorised to access
- Impersonating BackPro AI, our employees, or other users
3.3 Harmful Activities
- Transmitting viruses, malware, ransomware, or malicious code
- Conducting denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks
- Interfering with or disrupting our services or infrastructure
- Compromising system integrity, availability, or confidentiality
- Introducing backdoors or unauthorised access mechanisms
3.4 Data Misuse
- Scraping, harvesting, or extracting data without permission
- Using automated systems (bots, scrapers, crawlers) without authorisation
- Reverse engineering our AI models or proprietary systems
- Attempting to extract training data from AI models
- Copying, reproducing, or distributing our intellectual property
- Collecting or storing personal information of other users
3.5 Abusive or Harmful Content
Uploading or processing content that:
- Violates intellectual property rights
- Contains child sexual abuse material (CSAM)
- Promotes violence, terrorism, or extremism
- Constitutes hate speech or discrimination
- Harasses, threatens, or intimidates individuals
- Contains personally identifiable information without consent
- Violates privacy rights or confidentiality obligations
3.6 AI System Misuse
Using AI systems to:
- Generate misleading, deceptive, or fraudulent content
- Create deepfakes or impersonate individuals without consent
- Manipulate financial markets or spread disinformation
- Circumvent fraud detection or security systems
- Generate spam, phishing, or malicious content
- Process data in violation of privacy laws or regulations
3.7 Competitive Intelligence
- Reverse engineering our AI systems or algorithms
- Extracting proprietary methodologies or trade secrets
- Building competing products based on our intellectual property
- Benchmarking our systems without written permission
3.8 Misrepresentation
- Falsely claiming endorsement or affiliation with BackPro AI
- Misrepresenting our services, capabilities, or relationships
- Using our branding or trademarks without authorisation
- Impersonating our company or representatives
3.9 Resource Abuse
- Excessive or unreasonable use of computing resources
- Conducting cryptocurrency mining without authorisation
- Running resource-intensive operations that degrade service for others
- Deliberately circumventing usage limits or quotas
4. AI-Specific Acceptable Use
4.1 Responsible AI Use
When using BackPro AI's AI systems, clients must:
- Implement human oversight for critical decisions
- Validate AI outputs before using for important purposes
- Monitor for bias, errors, or unintended consequences
- Maintain audit trails and documentation
- Comply with all applicable AI governance requirements
4.2 Prohibited AI Applications
Do not use our AI systems for:
- Decisions affecting individual legal rights without human review
- Fully automated credit, insurance, or employment decisions (where prohibited)
- Critical safety systems without appropriate safeguards
- Medical diagnosis or treatment without qualified professional oversight
- Legal determinations without qualified legal professional review
- Applications requiring regulatory licences you do not possess
4.3 Data Quality and Accuracy
Users are responsible for:
- Providing accurate, lawful data for processing
- Ensuring appropriate data rights and consents
- Validating AI outputs for their use case
- Not introducing intentionally corrupted or poisoned data
- Maintaining data quality standards
5. Financial Services Specific Requirements
When using BackPro AI services in financial services contexts, users must:
5.1 Regulatory Compliance
- Maintain all required licences and authorisations
- Comply with ASIC, APRA, and other regulatory requirements
- Implement appropriate risk management frameworks
- Maintain audit trails and documentation
- Report incidents as required by regulations
5.2 Data Handling
- Protect customer data according to Privacy Act requirements
- Maintain appropriate information security controls
- Implement data breach response procedures
- Ensure data sovereignty where required
5.3 AI Governance
- Implement AI governance frameworks appropriate for financial services
- Maintain model risk management procedures
- Document AI decision-making processes
- Ensure explainability and contestability where required
6. Reporting Violations
6.1 How to Report
If you become aware of violations of this AUP, report them immediately:
Email: backpro@backpro.ai
Phone: 0468 354 703
Include:
- Description of the violation
- Date, time, and location (URL, system, etc.)
- Evidence or documentation (screenshots, logs, etc.)
- Your contact information
6.2 Confidentiality
We treat reports confidentially to the extent possible under law and will investigate all credible reports promptly.
7. Consequences of Violation
Violations of this AUP may result in:
7.1 Immediate Actions
- Suspension or termination of access to our Website or services
- Removal or deletion of content
- Reporting to law enforcement or regulatory authorities
- Legal action to recover damages or enforce rights
7.2 Legal Consequences
- Civil liability for damages caused
- Criminal prosecution for illegal activities
- Regulatory enforcement actions
- Breach of contract claims
7.3 No Refunds
Termination for AUP violations does not entitle you to refunds of fees paid.
8. Security Vulnerability Disclosure
8.1 Responsible Disclosure
If you discover a security vulnerability:
- Report it to backpro@backpro.ai immediately
- Provide detailed information to help us reproduce and fix it
- Do not exploit or publicise the vulnerability before it is resolved
- Give us reasonable time to address the issue
8.2 Safe Harbor
We will not pursue legal action against researchers who:
- Act in good faith to identify and report vulnerabilities
- Do not access, modify, or delete data beyond what is necessary for research
- Do not disrupt our services or harm our users
- Follow responsible disclosure practices
9. Monitoring and Enforcement
9.1 Right to Monitor
We reserve the right to monitor use of our Website and services to:
- Ensure compliance with this AUP
- Protect our systems, users, and intellectual property
- Investigate suspected violations
- Comply with legal obligations
9.2 Enforcement Discretion
We have sole discretion to determine whether conduct violates this AUP and what enforcement actions to take. We may take action without prior notice when we believe immediate action is necessary.
10. Third-Party Service Providers
When using our services with third-party platforms or tools, you must also comply with those third parties' acceptable use policies and terms of service.
11. Modification of This Policy
We reserve the right to modify this AUP at any time. Material changes will be communicated through:
- Updated posting on our Website
- Email notification to active service users
- 30 days' notice for changes affecting existing service agreements
Continued use of our Website or services after changes become effective constitutes acceptance of the modified AUP.
12. Australian Law Compliance
This AUP is designed to comply with Australian law, including but not limited to:
- Privacy Act 1988 (Cth)
- Competition and Consumer Act 2010 (Cth)
- Cybercrime Act 2001 (Cth)
- Copyright Act 1968 (Cth)
- Corporations Act 2001 (Cth)
- Financial services regulations (where applicable)
13. International Users
If you access our Website or services from outside Australia, you are responsible for compliance with local laws. This AUP is governed by Australian law regardless of your location.
14. Interpretation
14.1 Severability
If any provision of this AUP is found invalid or unenforceable, the remaining provisions remain in effect.
14.2 Entire Agreement
This AUP, together with our Website Terms of Use and Privacy Policy, constitutes the complete agreement regarding acceptable use of our Website.
15. Questions and Contact
For questions about this AUP:
BackPro AI Pty Ltd
14 Cooksey Avenue
Freshwater NSW 2096
Australia
Email: backpro@backpro.ai
Phone: 0468 354 703
ABN: 25 687 418 140
