BackPro AI Pty Ltd (ABN 25 687 418 140) ("BackPro AI", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website backpro.ai (the "Website").
Information We Collect
Information You Provide to Us
We may collect information that you voluntarily provide to us when you:
- Contact us through our website contact forms
- Request information about our services
- Subscribe to our communications
- Engage with us for consulting or software services
This information may include:
- Name and contact details (email address, phone number)
- Company name and role
- Information about your business needs and requirements
- Any other information you choose to provide
Automatically Collected Information
When you visit our Website, we automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website addresses
We use analytics services such as Google Analytics and Microsoft Clarity to understand how visitors use our Website.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Deliver our consulting and software services
- Communicate with you about our services
- Improve our Website and services
- Comply with legal obligations
- Protect our rights and prevent fraud
Legal Basis for Processing (Privacy Act 1988)
We process your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our legal bases for processing include:
- Consent: You have provided explicit consent for us to process your information
- Contract performance: Processing is necessary to perform our services
- Legitimate interests: Processing is necessary for our legitimate business interests
- Legal compliance: Processing is required to comply with Australian law
Data Security and On-Premise Solutions
BackPro AI specialises in on-premise AI solutions for regulated institutions. When providing services to clients:
Client Data Sovereignty
- Client data remains on client infrastructure or approved on-premise systems
- We do not transfer client data to public cloud services without explicit consent
- All AI processing occurs within client-controlled environments where specified
Security Measures
We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Access controls and authentication systems
- Regular security assessments
- Compliance with financial services security requirements (where applicable)
- Incident response procedures
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically:
- Website inquiry data: 2 years from last contact
- Client service data: Duration of engagement plus 7 years (Australian corporate record-keeping requirements)
- Marketing communications: Until you unsubscribe
Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers
- Third-party vendors who assist in delivering our services (subject to confidentiality agreements)
- Professional advisors (lawyers, accountants, insurers)
Legal Requirements
- When required by law or legal process
- To protect our rights, property, or safety
- To comply with ASIC, APRA, or other regulatory requirements
Business Transfers
- In connection with a merger, acquisition, or sale of assets (with notice to affected parties)
Your Rights Under Australian Privacy Law
Under the Australian Privacy Principles, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Restriction: Request restriction of processing in certain circumstances
- Object: Object to processing based on legitimate interests
- Data Portability: Request your data in a structured, machine-readable format
- Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, contact us at backpro@backpro.ai.
Australian Privacy Principles Compliance
We comply with all 13 Australian Privacy Principles (APPs), including:
- APP 1: Open and transparent management of personal information
- APP 3: Collection of solicited personal information
- APP 5: Notification of collection
- APP 6: Use or disclosure of personal information
- APP 8: Cross-border disclosure (where applicable)
- APP 11: Security of personal information
- APP 12: Access to personal information
- APP 13: Correction of personal information
Cross-Border Data Transfers
Our standard practice is to store and process data within Australia. If cross-border transfer is necessary for service delivery, we will:
- Obtain your explicit consent
- Ensure the recipient country has substantially similar privacy protections
- Implement appropriate safeguards through contractual arrangements
- Notify you of the countries involved
Financial Services Data Handling
When serving financial services clients, we adhere to additional requirements:
- ASIC regulatory guidelines for data handling
- APRA prudential standards (where applicable)
- Professional indemnity insurance coverage
- Audit trail and record-keeping requirements
AI-Specific Data Practices
AI Model Training
We do not use client data to train AI models without explicit written consent. When consent is provided:
- Data is anonymised and aggregated where possible
- Specific terms are documented in service agreements
- Clients retain ownership of their data
AI-Generated Content
Information generated by our AI systems may contain errors or inaccuracies. We do not guarantee the accuracy of AI outputs and recommend human oversight for critical decisions.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our Website with a new "Last Updated" date
- Sending email notification to registered users (where applicable)
- Providing 30 days' notice for material changes affecting your rights
Contact Us
For questions, concerns, or to exercise your privacy rights, contact us:
BackPro AI Pty Ltd
14 Cooksey Avenue
Freshwater NSW 2096
Australia
Email: backpro@backpro.ai
Phone: 0468 354 703
Complaints
If you have a complaint about how we handle your personal information:
- Contact us first using the details above - we will investigate and respond within 30 days
- If unsatisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au
